TErms & Conditions
PURCHASES AND PAYMENTS
1. Payment Terms
Unless agreed otherwise in writing the full balance must be paid before the date of delivery. If payment in full is not received before the date of delivery, the Client will be deemed to have terminated the Agreement.
2. Sale or Return
Sale and return for kegs is only applicable if agreed in advance. The kegs then can only be returned if collected within 5 days of original delivery date and the kegs are sealed and unopened. The refund will be processed within 14 days minus any agreed handling charges of £40+VAT per keg.
3. Opened Products
We cannot refund any open keg, bottle or container under ANY circumstances.
4. Usage Dates
The client accepts responsibility to ensure that kegs & purchased consumables must be used within their best before date and once opened within the breweries recommend time frame. Please ask us for clarification if required, it is the client’s responsibility to seek further advice if they are unsure following delivery.
DELIVERY
1. General Timings
An estimated time of arrival will be communicated ahead of delivery or bar cleaning visit. However, whilst every effort is made to ensure our timely arrival, in the event of uncontrollable circumstances it may be later than expected.
2. Order Satisfaction
The Client must satisfy themselves at the time of delivery that all items ordered have been delivered and our attention should be drawn to any miscounts, omissions or damages prior to our delivery driver departing the delivery address.
3. Site Access
We require a safe access to the site which meets environmental health standards.
Parking & Tolls: Parking expenses will be covered by The Portable Pub Company.
However, some addresses may have a 20-minute unloading time which is unrealistic for cleaning visits and some deliveries. Tickets obtained while unloading at such sites may be charged back to the client.
BAR USAGE, MAINTENANCE AND CLEANING
1. Safety Guide & Usage
The Client must read the “Safety & Usage guide of the draught system” and familiarise themselves with the draught pressure system(s).
2. Draught System Usage
The client has sole responsibility of the control of using the draught equipment and associated pressure system.
3. System Issue or failure
If there is a problem with the system the contact The Portable Pub Company in order to report the fault.
4. Regular cleaning services
Clients subscribed to our regular cleaning and maintenance services will receive a scheduled visit by our maintenance team every two, four or six weeks as agreed.
The service visit will include general cleaning and maintenance of equipment but does not cover full servicing or repairs, which may be charged for additionally.
5. Cancellation Charges
A cancellation fee will be charged should our maintenance team be unable to enter the premises for a regular or ad-hoc visit.